Product support
Report an issue to TidalFlow support.
Tell us which product is affected and what happened. Your report will be emailed directly to our support team with your contact details.
Before you send
Give us enough context to investigate.
The affected product, your name and email are required. Include what you were trying to do, what happened and any useful error wording in the issue description.
01
Select the product
Choose the exact product or website service where you experienced the issue.
02
Describe the problem
Explain the action you were taking, the result you expected and what happened instead.
03
Use a reachable email
We use your email to respond if we need more information or have an update.
Need to contact us another way?
Email info@tidalflow.co.ke or call 0700 465 465 / 0732 325 269.