Request account deletion.
How to ask us to delete an account and what information we may need to verify the request.
How to request account deletion
To request deletion of your account, send an email to:
Use the following subject line:
Account Deletion Request
Information to include
Include the following information in your email so that we can identify and verify your account:
- Your full name.
- Your registered email address.
- Your telephone number.
- Your company or organisation name, where applicable.
- The name of the TidalFlow Tech application you use.
- A clear statement requesting deletion of your account.
For security reasons, the request should be sent from the email address associated with the account whenever possible.
Identity verification
Before processing an account-deletion request, TidalFlow Tech may take reasonable steps to verify that the person making the request is the account owner or is otherwise authorised to request the deletion.
We may contact you using the registered email address or telephone number if additional verification is required.
Deletion timeframe
Once your request has been received and successfully verified, your account will be scheduled for deletion.
Account deletion will be completed within 30 days from the date the verified request is accepted.
We may contact you during this period if more information is required to complete the request.
Information that will be deleted
Where applicable, account deletion may include deletion or anonymisation of:
- Your user account.
- Your name and contact information.
- Your profile image.
- Your authentication access.
- Your personal application preferences.
- Personal information that is no longer required.
After deletion, you will no longer be able to sign in using the deleted account.
Business and organisational records
Some TidalFlow Tech accounts are created and managed by an employer, customer, company or other organisation.
Business records created through an organisational account may belong to or remain under the control of that organisation.
These records may include:
- Sales and transaction records.
- Invoices and receipts.
- Attendance records.
- Merchandising submissions.
- Delivery records.
- Inventory and stock records.
- Reports required by the organisation.
Deleting your user account may therefore not automatically delete company-owned operational or transaction records.
Information we may retain
Limited information may be retained where reasonably necessary for:
- Legal and regulatory compliance.
- Accounting and financial recordkeeping.
- Fraud prevention and security investigations.
- Resolving disputes.
- Enforcing agreements.
- Maintaining required business records.
- Protecting the rights and security of users.
Information retained for these purposes will only be kept for as long as reasonably necessary.
Before requesting deletion
Before requesting deletion, you should download or save any information that you may need later.
Once an account and eligible associated information have been permanently deleted, they may not be recoverable.
Contact us
For account-deletion requests or questions about the deletion process, contact:
TidalFlow Tech
Kahawa Sukari, Ruiru, Kiambu County, Kenya
Email:
info@tidalflow.co.ke
Telephone:
0732325269
Please use the email subject: Account Deletion Request.